How can I make a reservation?

[{"type":"paragraph","children":[{"type":"text","text":"Reservations can be made easily via our online booking system at www.laser3000.be. After confirmation, you will receive an e-mail."}]}]

How far in advance do I need to book?

[{"type":"paragraph","children":[{"type":"text","text":"We recommend booking at least a few days in advance, especially during weekends or school holidays. Last-minute bookings are possible as long as there are places available."}]}]

What if I did not receive a confirmation email?

[{"type":"paragraph","children":[{"type":"text","text":"First, check your spam folder. If you cannot find anything there, please contact us by e-mail or telephone."}]}]

Do I have to pay in advance or can I pay on the spot?

[{"type":"paragraph","children":[{"type":"text","text":"Both options are possible: you can pay online when making your reservation or on site at the cash register."}]}]

Are you asking for an advance payment?

[{"type":"paragraph","children":[{"type":"text","text":"In most cases, no. Only for large group bookings for which an invoice is requested may a deposit be charged."}]}]

Can I extend my booking if more players join?

[{"type":"paragraph","children":[{"type":"text","text":"Yes, as long as the maximum number of players per location is not exceeded. Please notify us in advance by telephone or e-mail so that we can prepare everything properly."}]}]

Can I purchase a gift voucher?

[{"type":"paragraph","children":[{"type":"text","text":"Yes, through our booking system. Click on gift voucher in the menu on our website to purchase a voucher directly."}]}]

Can I cancel or change my booking by telephone?

[{"type":"paragraph","children":[{"text":"Cancellation","type":"text","bold":true},{"type":"text","text":": No, only in writing via e-mail (leuven@laser3000.be, hasselt@laser3000.be, kortrijk@laser3000.be).\n"},{"type":"text","text":"Rescheduling","bold":true},{"type":"text","text":": Yes, possible by telephone provided that more than 3 days' notice is given and there is space available.\r\n"}]}]

What happens if I cancel my booking?

[{"type":"paragraph","children":[{"type":"text","text":"Cancellation is free of charge up to 3 days (72 hours) before the activity. Within 3 days or in case of no-show, 100% of the amount will be charged. You can request a voucher (valid for 1 year)."}]}]

From what age can you play laser tag?

[{"type":"paragraph","children":[{"type":"text","text":"From 6 years old. Up to 16 years old, we strongly recommend that at least one adult plays along. This is not mandatory – adults can also wait in the reception area."}]}]

How early should we arrive?

[{"type":"paragraph","children":[{"type":"text","text":"Please arrive at least 15 minutes before the start for briefing and preparation."}]}]

[{"type":"paragraph","children":[{"type":"text","text":"Please call us as soon as possible. We will work with you to determine whether your booking can still go ahead or whether it can be adjusted. This depends on the schedule and available time."}]}]

How many players can participate per game?

[{"type":"paragraph","children":[{"type":"text","text":"Leuven & Kortrijk: 4–16 players\nHasselt: 4–22 players"}]},{"type":"paragraph","children":[{"type":"text","text":"For larger groups, we provide a customised schedule, for example in multiple rounds."}]},{"type":"paragraph","children":[{"type":"text","text":""}]}]

How big are the arenas?

[{"type":"paragraph","children":[{"type":"text","text":"Leuven & Kortrijk: 400 m²"}]},{"type":"paragraph","children":[{"type":"text","text":"Hasselt: 600 m²"}]},{"type":"paragraph","children":[{"type":"text","text":""}]}]

How long does a game last?

[{"type":"paragraph","children":[{"type":"text","text":"One game lasts an average of 15 minutes, including briefing and preparation."}]}]

Can I hire the entire arena?

[{"type":"paragraph","children":[{"type":"text","text":"Yes, that is possible. Please contact us for private bookings."}]}]

What types of games are there?

[{"type":"paragraph","children":[{"type":"text","text":"We offer various game types, such as Free for all (everyone against everyone), Team battle (2 or more teams against each other) and Special missions (depending on the group, for example protecting a VIP or capturing the base). Feel free to ask about the options upon arrival."}]}]

Do you offer team-building packages?

[{"type":"paragraph","children":[{"type":"text","text":"Yes, we offer special team-building packages."}]}]

Can I celebrate a birthday at your establishment?

[{"type":"paragraph","children":[{"type":"text","text":"Yes, we have special birthday packages including drinks and snacks."}]}]

Are there any snacks and drinks?

[{"type":"paragraph","children":[{"type":"text","text":"Yes, we offer drinks and snacks in our reception areas."}]}]

Can I combine my booking with food or drinks?

[{"type":"paragraph","children":[{"type":"text","text":"Yes, we offer packages including drinks and snacks for groups."}]}]

May I bring my own drinks or snacks?

[{"type":"paragraph","children":[{"type":"text","text":"No, that is not permitted. You can obtain everything you need from us."}]}]

Is there somewhere I can store my valuables?

[{"type":"paragraph","children":[{"type":"text","text":"Yes, every branch has lockers where you can safely store your belongings."}]}]

[{"type":"paragraph","children":[{"type":"text","text":"Yes, each branch has parking facilities nearby. Please refer to the location page for details."}]}]

Is the arena wheelchair accessible?

[{"type":"paragraph","children":[{"type":"text","text":"Our reception areas are accessible, but the arenas have steps and height differences, which limit wheelchair access. Please contact us in advance to discuss this."}]}]

Is laser tag safe for children?

[{"type":"paragraph","children":[{"type":"text","text":"Yes. Our laser guns operate with infrared light and cause no pain or damage."}]}]

Is it permitted to walk in the arena?

[{"type":"paragraph","children":[{"type":"text","text":"No. For everyone's safety, running is prohibited. Brisk walking is allowed."}]}]

Is laser tag safe if I am pregnant?

[{"type":"paragraph","children":[{"type":"text","text":"Yes. Laser tag is generally safe, but be extra careful with steps and sudden movements."}]}]

What if I have epilepsy or heart problems?

[{"type":"paragraph","children":[{"type":"text","text":"You may participate, but please be extra vigilant and inform our staff in advance."}]}]

What if an accident occurs?

[{"type":"paragraph","children":[{"type":"text","text":"Our staff are trained in first aid and are ready to help. Participation is always at your own risk. We are not liable for personal accidents. In such cases, you can fall back on your family insurance."}]}]

Will we receive instructions before the game begins?

[{"type":"paragraph","children":[{"type":"text","text":"Yes, everyone receives a clear briefing on how everything works and how to play safely."}]}]

Are there game supervisors present during the game?

[{"type":"paragraph","children":[{"type":"text","text":"Yes, our staff always supervise."}]}]

What are you doing to keep the arena hygienic and safe?

[{"type":"paragraph","children":[{"type":"text","text":"Our arenas and equipment are regularly cleaned and inspected."}]}]

Are camera images being recorded?

[{"type":"paragraph","children":[{"type":"text","text":"Yes, for security and surveillance purposes. Images are stored for a maximum of 3 months."}]}]

Does it hurt when you get hit?

[{"type":"paragraph","children":[{"type":"text","text":"No. It feels like you're in a video game or action film."}]}]

Is it dark in the arena?

[{"type":"paragraph","children":[{"type":"text","text":"Yes, but there is mood lighting, smoke and light effects. It's exciting, but never completely dark."}]}]

May I shout when I score a headshot?

[{"type":"paragraph","children":[{"type":"text","text":"Yes! Make it extra exciting."}]}]

Can I choose an alias?

[{"type":"paragraph","children":[{"type":"text","text":"Yes. Give us your name and we'll put it on the scoreboard."}]}]

Can I bring my GoPro?

[{"type":"paragraph","children":[{"type":"text","text":"No, but we sometimes take photographs or atmospheric images. Please feel free to request a group photograph."}]}]

Do winners receive a prize?

[{"type":"paragraph","children":[{"type":"text","text":"Eternal fame and perhaps some bragging rights among your friends."}]}]

Hoe spannend wordt het écht?

[{"type":"paragraph","children":[{"type":"text","text":"With light, smoke and music, it feels like you're in the middle of an intergalactic battle."}]}]

Frequently asked questions

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