LASER3000 Awesome Laser Shooting Arenas

Privacy Policy - LASER3000

Last updated: 24/07/2025

At LASER3000, we consider your privacy very important. That's why we handle your personal data with care and comply with the General Data Protection Regulation (GDPR). In this privacy statement, we explain what data we collect, why we collect it, how long we retain it, and what rights you have.

1. Who is responsible for the processing?

The controller responsible for processing personal data is:

LASER3000

Bondgenotenlaan 122, 3000 Leuven, Belgium

[email protected]

016/43.84.17

For online bookings, we work with Nostium.nl. This party processes your booking information on our behalf.

2. What data do we collect?

We only collect data that is necessary for our services and business operations, including:

  • Contact information: name, email address, phone number
  • Booking information: date, time, number of participants, additional information (e.g., birthday packages)
  • Payment information: if you pay online or on-site (via secure payment providers)
  • Website data: IP address, cookies, browsing behavior (for usage statistics and website improvement)
  • Camera footage: our locations are equipped with CCTV to ensure the safety of visitors and employees

3. Why do we process your data?

We use your personal data only for legitimate purposes:

  1. Processing reservations and bookings
  2. Sending confirmations and practical information
  3. Handling payments and complying with tax obligations
  4. Improving our website and services
  5. Sending newsletters and promotions (only if you have given permission)
  6. Safety and law enforcement (camera footage may be used in the event of incidents or at the request of competent authorities)

4. Use of Nostium.nl

We use Nostium.nl as a booking portal to process online reservations.

  1. What data is sent to Nostium.nl? Your name, contact details, booking details, and any comments.
  2. Why? So that we can correctly process and confirm your reservation.
  3. How is your privacy guaranteed? Nostium.nl processes this data on our behalf based on a data processing agreement and secures it in accordance with the GDPR.

5. CCTV

Our locations are equipped with CCTV. This is for the security of our visitors, employees, and property.

  1. Retention period: Camera footage is retained for a maximum of 3 months, unless an incident has occurred that requires the footage for a longer period (e.g., for investigations or legal proceedings).
  2. Access: Only authorized personnel and authorized authorities (e.g., the police) have access to this footage.

6. How long do we retain your data?

We do not retain your data longer than necessary for the purposes for which it was collected:

  1. Booking and contact details: for a maximum of 2 years after your visit
  2. Newsletter data: until you unsubscribe
  3. Payment and billing information: in accordance with the statutory retention period (7 years)
  4. Camera footage: for a maximum of 3 months, unless an incident occurs

7. With whom do we share your data?

We only share your data with third parties when strictly necessary:

  1. Nostium.nl (for our online bookings)
  2. IT and hosting providers (for our website, reservation and email systems)
  3. Payment providers (for online payments)
  4. Authorities (only if legally required, for example, the police in the event of an incident)

We have a data processing agreement with these parties to properly protect your data.

8. Cookies

Our website uses cookies to:

  1. Ensure the website functions properly
  2. Analyze and improve website usage (e.g., via Google Analytics)

You can disable cookies yourself through your browser settings, but some website features may not work as well.

9. Your Rights

According to the GDPR, you have the right to:

  1. Access the personal data we process about you;
  2. Request correction or deletion of your data;
  3. Object to certain processing (such as direct marketing);
  4. Withdraw your consent for processing based on consent;
  5. File a complaint with the Data Protection Authority (GBA).

Would you like to exercise any of these rights? Please contact us at [email protected].

10. Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. This includes secure connections (SSL), access management, and secure data storage.

11. Changes

We may amend this privacy policy from time to time. The most recent version is always available on our website and includes the date of the last amendment.

Contact:

For questions or requests about this privacy policy, please contact us at:

[email protected] 016/43.84.17

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